INHOUSE TRAINING "STANDARD KOMUNIKASI RESTORAN"

VERBAL  COMMUNICATION  STANDARD RESTOURANT

Inhouse Training VerbalCommunication Standard

Overcoming challenges to effective verbal communication is a top priority for both restaurant managers and employees in the front and back of the house. While the theme and underlying atmosphere of the place determine whether restaurant speak takes on a more formal or familiar tone, politeness and persuasiveness are always appropriate. Guidelines set verbal communication standards that encourage employees to work as a team and ensure the restaurant runs smoothly.

Buffet Menu Restaurant

Breakfast time at Restaurant

HOST/ HOSTESS/ GREETER

10 – 5

10 Steps guest from main entrance                           present a sincere smile

5 steps guest getting closer to the main entrance     greet them by saying

Good morning/ afternoon/ evening   ........                how are you, sir/ mam?

Asking voucher

Excuse me, may i have your voucher, sir?

Missed place

Regrettably, sir. Your complimentary breakfast will be in Dragon at 4th floor.

Thank you very much, sir

Escorting guest to the table

For how many people,sir?                  4, please

Would you prefer smoking or non smoking are, sir?             Non smoking, please

No problem. Please follow me, sir

Is this table alright for you, sir?          Yes, that’s fine

Unfolding napkin

Excuse me, sir/ mam

Offering coffee/ tea

Would you prefer coffee or tea, sir?              Coffee, please

Right away, sir

Last call

Excuse me for disturbing you, sir

Our buffet is going to close in another 10 minutes

You might take the food and drink by now

Thank you

WAITRISS STAFF/ WAITER

Delivering beverage

Here you are, sir

Offering eggs

Would you like some eggs, sir?                      Yes, sunny side up, please

Right away, sir

Two minute check

How was the meal, sir?                      Great. Especially the fish. Chuncky and flavor was fantastic

Thank you very much, sir. I will tell the chef about this

Offering second assistance

Would you like more coffee/ tea/ juice, sir? Yes, please

Answering request

Hello ......can i have a poached egg?

Yes, certainly. Sir

Reminding guest belonging

Excuse me, sir. It’s for your own safe

We recommend you to bring your phone when you left

Thank you

Clearing up the table

Excuse me, sir. Is it done?

If you caught the guest need a favor

Yes, sir. What can i do for you?

If you caught the guest come to the coffee machine/ egg station

Yes, sir. What can i do for you?                      Can i get  a coffee/ omelette?

Yes, certainly, sir. We’ll deliver it to your table shortly

FAREWELL GREETING

WAIT STAFF/ WAITER

Thank you for coming

Have a wonderful day, sir/ mam (morning & afternoon)

Have a good rest, sir/ mam  (evening)

HOST/ HOSTESS/ GREETER

Thank you for being with us, sir

Please come again

More Detail about VERBAL  COMMUNICATION  STANDARD RESTOURANT or INHOUSE TRAINING "STANDARD KOMUNIKASI RESTORAN", Plase, contact us at:

PT. David Bangun Sejahtera

www.dpkonsultan.com

davidpurba88@gmail.com

Telp / Wa :  +62813801 6385 Mr. Ali

                                 +62895 3670 33268 Mr. Alan

                +62812 8811 5191